Return Policy
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@happyshoredays.com with your order number. We will then provide you with detailed instructions on how to process the return. We want to make this as simple as possible for you!
Please remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
Please note... you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse, we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a full refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
- "Like New" means that the items you ordered must not show any visual signs of wear.
- If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
Damages
If the product is damaged, please make note of it immediately when signing for delivery and send photos to support@happyshoredays.com the same day.
With proof of delivery and photos, Happy Shore Days will gladly pay for return shipping for defective, damaged, or incorrect merchandise at our cost.
We will ensure that you get the product that you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- ***If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Happy Shore Days only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping, click here.